Subject access requests
You can ask what personal information we hold about you and how we use it, or request access to your records. Contact our Data Protection Officer to make a request.
Make a request
Email the address below and address your message to the Data Protection Officer.
- Your name and a way to contact you.
- The information or records you want to access.
- Relevant dates or a reference, if known.
You do not need a special form. Please do not send a full ID copy or sensitive account records with your first email.
Email a requestTell us what you need
Tell us what information you want to access. We will acknowledge your request promptly and ask for clarification if needed. An authorized company contact can also forward your request to the DPO.
Confirming your identity
Before releasing records, we check your identity and, if someone is acting for you, their authority. We ask only for what is needed for these checks. A full government-ID copy is not routinely required.
When to expect a response
We respond without undue delay, within 30 working days after receiving your request and any necessary supporting documents. Complex or numerous requests may need up to 15 extra working days. We will explain any extension before the original deadline. A shorter binding deadline takes priority.
Based on Data Privacy Policy v1.4.0, section 12. Proposed website copy.